These Terms & Conditions constitute a legally binding agreement between you and dragon99. Please read every section carefully before registering an account or using any service offered through this platform. By accessing dragon99, you confirm that you are at least 21 years of age and that you accept all terms stated herein.
These six points do not replace the full document but highlight the most important responsibilities that every dragon99 user must understand before participating.
You must be at least 21 years of age to register and participate. dragon99 enforces age and identity verification. Providing false information to circumvent this requirement is a serious breach and will result in account closure and forfeiture of any balance.
Each individual is permitted to hold one account only. Operating multiple accounts — whether under the same or different identities — is prohibited and may result in permanent suspension and the voiding of all associated bonuses and withdrawals.
All registration details, including full legal name, date of birth, email address and payment method information, must be accurate, current and consistent with the documents used during KYC verification. You must update details promptly if they change.
Bonuses are subject to specific wagering requirements, eligible games, minimum odds and expiry periods. Withdrawing before requirements are met will result in the removal of any bonus-derived winnings. Review bonus terms fully before accepting any promotional offer.
Exploiting software bugs, coordinating with other users to manipulate game outcomes, using automated tools, or engaging in any form of arbitrage or collusion is strictly prohibited. dragon99 reserves the right to void bets placed under any such circumstances.
Malaysian users are solely responsible for understanding whether their participation in online gambling complies with the laws applicable in their jurisdiction. dragon99 does not provide legal advice, and accessing this platform does not constitute legal guidance of any kind.
These Terms and Conditions ("Agreement") govern the access to and use of all services, products, games and promotional offerings made available through the dragon99 platform, accessible at https://dragon99.lat ("Platform"). The Platform is operated by dragon99 and is intended exclusively for the purpose of online entertainment for adults.
By clicking to confirm registration, by logging in to an existing account, or by otherwise accessing any portion of the Platform, you ("User", "you", "your") acknowledge that you have read, understood and agree to be bound by this Agreement in its entirety, together with our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.
Important: If you do not agree to any part of this Agreement, you must not create an account, deposit funds or use any service on the Platform. Continued use of the Platform after any amendment constitutes acceptance of the revised terms.
The following terms carry the meanings assigned below throughout this Agreement:
| Term | Definition |
|---|---|
| "Platform" | The dragon99 website, its mobile-responsive interface and all associated services accessible through https://dragon99.lat. |
| "Account" | A unique registered user account created by an individual on the Platform, subject to verification and approval. |
| "Balance" | The total of real-money funds held within a User's Account at any given time, excluding locked bonus funds. |
| "Bonus Funds" | Promotional credits awarded to a User's Account that are subject to specific wagering requirements before conversion to withdrawable funds. |
| "KYC" | Know Your Customer — the identity and age verification process required by dragon99 prior to processing withdrawals or at any stage deemed appropriate. |
| "Wagering Requirement" | A multiplier applied to a bonus amount that specifies the total value of eligible wagers a User must place before the bonus may be withdrawn. |
| "Prohibited Jurisdiction" | Any country or territory in which access to or use of the Platform is restricted by applicable law, regulation or regulatory order. |
| "MYR" / "RM" | Malaysian Ringgit — the primary currency unit referenced throughout this Agreement for Malaysian users. |
To register and maintain an Account on the Platform, you must satisfy and continue to satisfy each of the following eligibility requirements:
dragon99 reserves the right to request supporting documents to verify eligibility at any stage. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension until verification is completed.
When completing the registration process on the Platform, you are required to provide accurate, complete and current personal information. Providing false information at any stage is a breach of this Agreement and may constitute fraud.
Each individual is permitted to hold only one Account. If the Platform detects the existence of duplicate Accounts associated with the same individual — whether identified by name, address, device identifier, IP address or payment method — dragon99 reserves the right to close all but the oldest verified Account and forfeit any balances associated with the duplicate(s).
Prior to processing any withdrawal request, dragon99 may require you to complete KYC verification by submitting one or more of the following documents:
dragon99 may also conduct periodic re-verification of existing Accounts. During such a review, withdrawal processing may be temporarily suspended without constituting a breach of these terms by the Platform.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not disclose your login details to any other person, nor permit any third party to access the Platform through your Account.
You agree to notify the Platform's support team immediately upon becoming aware of any unauthorised access to your Account, any breach of your Account security, or any suspicious activity. dragon99 will not be liable for any losses arising from your failure to secure your Account credentials.
All transactions, wagers and communications made using your Account credentials will be deemed to have been authorised by you unless you have notified the Platform of unauthorised access in advance of such transactions occurring.
Security notice: dragon99 will never ask for your password via live chat, email or any other communication channel. If you receive such a request, treat it as a potential phishing attempt and contact support immediately through the Platform.
The Platform accepts deposits in Malaysian Ringgit (MYR) through a range of payment methods that may include Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Hong Leong Bank, Public Bank, DuitNow, FPX and selected digital assets. Supported methods are subject to change without prior notice. The current cashier reflects available options at any given time.
The following conditions apply to all deposit transactions:
Withdrawal requests will be processed to the same payment method used for the most recent deposit, subject to the method's support for outbound transfers. Where this is not feasible, alternative verified methods may be permitted at the Platform's discretion.
Withdrawals are subject to the following conditions:
dragon99 offers various promotional incentives, including welcome bonuses, reload bonuses, cashback offers and other time-limited promotions. All such offers are subject to their individual bonus terms, which are published alongside each promotion. In the event of a conflict between promotion-specific terms and this Agreement, the promotion-specific terms shall prevail.
General conditions that apply to all promotions include the following:
Accepting a bonus is entirely optional. Users who prefer to deposit and play without bonus conditions may decline any promotional offer at the time of deposit.
All bets placed on the Platform are subject to the product-specific rules applicable to the relevant market or game category. General betting rules that apply across all verticals include:
dragon99 is committed to providing a safer gambling environment for adult players in Malaysia and beyond. The Platform makes available a range of tools designed to support responsible play, including deposit limits, session time reminders, temporary time-out periods and self-exclusion options.
Gambling is intended to be an entertainment activity, not a means of generating income. You are encouraged to gamble only with funds you can afford to lose and to keep gambling expenditure clearly separate from essential living costs such as rent, food, transportation and family obligations.
For further information about the tools available and support resources for problem gambling, please visit the Responsible Gambling page. This page is for adults aged 21 and above only.
You agree that you will not engage in any of the following activities in connection with your Account or use of the Platform:
dragon99 reserves the right to suspend, restrict or permanently close any Account, and to withhold related funds pending investigation, in any of the following circumstances:
Where an Account is closed due to a breach of these terms, any Bonus Funds and winnings derived from Bonus Funds will be void and will not be returned. Real-money deposits may be returned at the Platform's discretion following the conclusion of any applicable investigation, net of any amounts attributable to prohibited conduct.
You may close your Account voluntarily at any time by contacting the support team. Pending withdrawals will be processed in accordance with standard procedures. Bonus Funds will be forfeited upon voluntary Account closure if wagering requirements have not been satisfied.
To the fullest extent permitted by applicable law, dragon99 excludes all liability for:
Nothing in this Agreement excludes or limits liability for fraud, death or personal injury caused by dragon99's own negligence, or any other liability that cannot be excluded under applicable law.
All content on the Platform, including but not limited to text, graphics, logos, button icons, interface designs, game content, software and compilations, is the property of dragon99 or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, distribute, publicly display, adapt, translate, reverse-engineer or create derivative works from any Platform content without express prior written authorisation from dragon99.
dragon99 reserves the right to amend, update or replace any part of these Terms & Conditions at any time. Where material changes are made, the Platform will endeavour to provide reasonable notice by publishing the updated document on this page with a revised effective date.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the amended terms, you must cease using the Platform and request Account closure by contacting support.
These Terms & Conditions are governed by, and shall be construed in accordance with, the laws of the jurisdiction in which dragon99 is incorporated or licensed to operate. In the event of a dispute, the parties agree to attempt to resolve the matter informally in the first instance by contacting the Platform's support team.
Malaysian users are reminded that online gambling regulation in Malaysia is administered at the national level and that no Malaysian government authority has licensed or regulated dragon99. Users participate at their own risk and in full acknowledgement of their personal legal responsibilities under Malaysian law.
If you have questions or concerns about these Terms & Conditions, or if you wish to raise a formal complaint regarding a transaction or Account decision, please contact the dragon99 support team. Our support channels provide assistance in English, Bahasa Melayu and Chinese.
Email: [email protected]
Support is available 24 hours a day, 7 days a week. Formal complaints will be acknowledged within 3 business days and a substantive response issued within 14 business days, subject to the complexity of the matter under review.
For responsible gambling support and self-exclusion requests, please refer to the dedicated Responsible Gambling page.
Now that you have reviewed the Terms & Conditions, visit the homepage to explore casino categories, sports markets and payment guidance. For adults aged 21 and above in Malaysia only. Play within a budget you can afford.